M3905s and Return To Q on no answer 1

[LittleGremlins]

We have a mix of M2216s and M3905s in our help desk. We have configured the call presentation that if a call rings on an agent set for 18 seconds, it puts the agent set on Make set busy and returns to Q. This works fine on the M2216s, however, the M3905 only rings once!

What would be different between the two set types? Has this happened to anyone? Any ideas?

 

[sandyml]

In the CLS section of the M3905 set programming: There is a prompt that defaults to BUZZ. If that is set to RNGB, the phone will ring when they are on the phone or idle but off hook (as in a headset situation). RNGI will ring if they are off hook, but only if they are idle. BUZZ just gives that single beep you are referring to. There is also another, older, way to do this using FITA. That calls for some additional programming (such as DBA in LD 15); you might check the programming of those 2216's to see if they are using FITA. I prefer the RNGB/RNGI/BUZZ, which came out in Release 24.