m3905 Ring only in headset, not on phone

[mlapchuk]

We have a number of M3905 phones in our call center and we need to have the phones ring only in the headset and not through the external speaker on the phone. This would be for calls originating from a number outside of our organization but if it affects all calls that is not a problem.

Thanks,

--Michael

 

[bigindian65]

are you using it for/as ACD?

Mato' Was'aka

 

[mlapchuk]

This is going to sound very confusing but here it goes:

Right now they are set up for ACD. However, I am trying to design and setup a backup system in case our SCCS fails and in the design of the backup system the phone sets would just act like any phone set you have at home. We have a seperate program, that will be used for this backup system, that is web-based and located at the telephone company. It intercepts the calls before they get to us. It keeps track of what agents are busy and decides which set to send the new call to. It does all call routing and queue control so the m3905 phone sets would just be having a single line coming in, agents would not be logging into the phones so the sets would function like a home phone.

 

[bigindian65]

If you SCCS fails, that is what the "raw" ACD queue is for. Calls will route to the DFDN (ACDN) that is on the CDN, and key 0 of the sets, maybe you know that and don't want to go that route???? Anyway, other than the phone setting options of - on-hook default path- and call force on key 0, I don't believe you can ring into headset off of a non-acd DN key.

Mato' Was'aka

 

[mlapchuk]

Ok. Well due to circumstances beyond my control we wouldn't be able to go that way so I guess the agents will just need to live with the ringer on the lowest volume setting for the day or two that we *might* have to use this setup for.

Thanks for the help.