M3905 Change from Buzz to Ring 1

[scottydont]

Hi All,

Hopefully somone can help me out with this one.

I have a handful of 3905 agents and they want their phones to ring on incoming calls not buzz as they currently do. I have tried changing the Buzz to RNGI/RNGB in the class with no success. Is there any other promts to add to the set?

Any help would be great.

Thanks

 

[stefanog65]

on the 2616 phone sets i change the CLS to FITA
flexible incoming tones allowed.

try that


Im wingin it

 

[scottydont]

Thanks Stefanog65,

I think im close, I have got fita in the set now and it buzzes 4 times instead of once, but still no ring. Must be somthing else Im missing. Thanks for the help.

 

[setting]

We recently had this issue but in our case everyone wants the phone to ring. We have discovered a new Nortel Patch that may help you MPLR 21143. This for release4.5.

They found that if you have a headset plugged in the phone will not ring even if RNGB or RNBI is configured. This patch provides ringing for a M3905 both with the headset plugged in and using the handset.

I would recommend that you run a DEP list to see if this is in your current patch list. If not it should be added.

 

[scottydont]

Thanks for that setting. I will get the latest deplist and see if that helps. I found that if you take off the 3905's off hook cover and plug the headset into the supervisors jack it will ring, but this patch is a lot better option.

Thanks again.