M3904 stopped logging missed calls.

[Telecorn]

A user put in a trouble ticket about their M3904 phone suddenly no longer logging missed calls. It shows how many missed calls on the screen, but when you go into the callers list it shows 0 zero calls in the log. It still logs outbound calls fine. There have been no changes to the TN in years (CNDA and DNDA are still alive and well). I replaced the set and the new set works fine. I tried a firmware upgrade from version 092 to 094 on the set in question (our CS1K is on version 7.6) with no change. The problem seems to be with the set itself as it has the same problem on the 2 other TNs I use for testing. Any idea how to reset this in the phone? The phone is in great shape otherwise, I'd hate to spend $200 on a new one if I don't have to, times are tough, haha!

Thanks in advance!

 

[Firebird Scrambler]

I found this old related references below.

#########################################################
M3904 Taurus set
Call Log - Logging all calls when option set to Log Unanswered Calls only
Fit patch 17819 for 25.40, 25.40B, mplr17819

M3904 Taurus sets with Firmware 87.
The set is configured as follows for the Call log feature;

OPTIONS > CALL LOG OPTIONS, LOG UNANSWERED CALLS

The M3904 set should log only unanswered calls but is logging both answered and unanswered calls.

#########################################################
Callers Log on Taurus sets M3903 and M3904 not updating
CLS must be CNDA and CPND must be configured

The M3903 model stores the last 10 incoming calls and the last 5 outgoing calls. The M3904 stores the last 100 incoming calls and the last 20 outgoing calls.
With a CLS of CNDD no calls will be stored.
The CPND data block must also be configured in LD95, or the sets will register outgoing calls but no incoming.

##########################################################

This report relates to Call Logging problems for some M3904 sets using firmware 90.

The following versions of up-issued firmware for the M3900 series of digital phones are now Generally Available:
• M3903 v8.8
• M3904 v9.0
• M3905 v9.0
This new firmware is applicable to the following CS software releases:
• X21 CS 1000 Release 3.0
• X21 CS 1000 Release 4.0
• X21 CS 1000 Release 4.5
• X21 CS 1000 Release 5.0 (not GA at the time of this bulletin)

M3903 version 8.8
CR ID Number Description
Q00910549 SE07CH: M3903 Does Not Log Calls That Are Call Waited
Q00910654 SE07CH: M3903 Does Not Log Calls Correctly With Key Short Hunt (KSH) Option
Q00915010 Meridian1: SETSIALED NUMBER DISAPEARS ON M3903
Q00930190-01 3903 set locks up after CFWD information is displayed
Q00937053 M3903: Call to CWT key waiting more then 5 sec. is not logged
Q00937926 M3903: names of some languages are displayed incorrectly
Q00955392 M3903 : (hungarian) Extra characters on display for Callers information
Q00985804-01 M3903: with PVR pressed it is impossible to dial from Callers or Redial list
Q01007355 M3903: Audible click noise heard when user goes off-mute
Q01160910 On hook does not work on M3903 with CLS GRLA+HFA
Q01163169-01 Meridian1: SETS:TYPO IN JAPANESE IN 3903 at Jaccs

M3904 version 9.0
CR ID Number Description
Q00352113 Ceština spelling in Eastern Europe Language files
Q00719834-05 “Ring again is active” flashes on M3904/05 every 1 min 55 secs
Q00825263 Loud Humming on Full Duplex Handsfree Unit
Q00919486 SE07CH: M3904 Log All Calls option does not log second Call as of Call waiting
Q00919861 M3904/05: Problems with Personal Directory
Q00928126 M3904 8.8: Extra chars in call log with outgoing and incoming calls (autodisp)
Q00952756 SE07CS: M3904 logged the 1st incoming call Twice when interact with KSH
Q00971945 SE07CW: M3904 message display does not change after AAB deactivation.
Q00983686 M3904 Key Click option switch to OFF when CFW activated
Q00985804 M3904/05: with PVR pressed it is impossible to dial from Personal directory
Q01024652 M3904 Misdialing numbers
Q01071026 M3904 phonebook Hebrew entries are not sorted correctly
Q01075317 LOC info gets cut in display of M3904 Set while making a multiple redirected call
Q01078879 3904 set display will not update
Q01163169 Meridian1:SETS:TYPO IN JAPANESE IN 3904,3905 at Jaccs
Q01267422 The CTIA quits transmitting on the RS232 interface with the Plant Vesta and TAPI Service Provider Meridian 1 when the application sets idle.
Q01236511 NORT225324: Number not be stored correctly in the Redial List – last…

M3905 version 9.0
CR ID Number Description
Q00352113 Ceština spelling in Eastern Europe Language files
Q00719834-05 “Ring again is active” flashes on M3904/05 every 1 min 55 secs
Q00919486 SE07CH: M3904 Log All Calls option does not log second Call as of Call waiting
Q00919861 M3904/05: Problems with Personal Directory
Q00928126 M3904 8.8: Extra chars in call log with outgoing and incoming calls (autodisp)
Q00952756 SE07CS: M3904 logged the 1st incoming call Twice when interact with KSH
Q00971945 SE07CW: M3904 message display does not change after AAB deactivation.
Q00975570-01 M3905: Headset Insertion/Removal Not Detected Properly
Q00983686 M3904 Key Click option switch to OFF when CFW activated
Q00985804 M3904/05: with PVR pressed it is impossible to dial from Personal directory
Q01004822 M3905: DN of calling party remain on the display
Q01024652 M3904 Misdialing numbers
Q01078879 3904 set display will not update
Q01163169 Meridian1:SETS:TYPO IN JAPANESE IN 3904,3905 at Jaccs
Q01186949 Pacific Life/81C/CPP/3.0/ACD agents cannot login after INI
Q01267422 The CTIA quits transmitting on the RS232 interface with the Plant Vesta and TAPI Service Provider Meridian 1 when the application sets idle.
Q01236511 NORT225324: Number not be stored correctly in the Redial List – last…

##################################################################

I would assume that perhaps the log is full and needs resetting. I don't have a M3904 to play with, but you could follow the suggestion to look in the Call log options to see if you can reset anything?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[bad69cat]

Drill down into options menu > call log options > select > be sure new call indication is on. it can be turned off by users

 

[Telecorn]

New call indication was on, I even turned it off and on again but no change. Also ensured 'Log all calls' was enabled (also switch to 'Log unanswered calls', no change). The problem is definitely the phone as other sets work fine on the same TN.