m3904 single user intermit can't transfer

[mrclean0613]

Greetings ~

We have a user on cs1000e rls 4.5 - m3904. She intermittently looses the transfer capability. The soft key is still present - just can't complete the transfer - reset of the phone temporarily clears the trouble.

This is an isolated trouble - we've replace the phone - changed to different feed pair - outed TN - built to new TN - the issues surfaces about every three weeks

Any suggestions?

Thank you,

mrclean613

 

[bigindian65]

is it the xfer type that is causing the problem. external vs internal?

Mato' Was'aka

 

[PERRYPJ]

is the user trying to transfer before the call is complete

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[mrclean0613]

Appears to be internal XFER

I spoke with the end users - she mentioned she has received an outside call - the caller asks to be transferred to said party - she then presses XFER soft key - dials 4 digit ext - gets VM greeting of said ext - presses # - unable to XFER caller to VM

She then looses XFER capability until her phone is reset

 

[GHTROUT]

I would run a firmware update on the phone. It's possible she is just getting old phones that were never perfected by Nortel until someone actually used them.

The 39xx series was tested by whom... then released. I'm not sure anyone tested them.

--
GHTROUT.com - Help for Nortel Meridian/CS1000 System Administrators
--

 

[mrclean0613]

here's the lates FSUM

.fsum

**M3902 SUMMARY
084 - ON DISK
084 (020 ) - 000095 SETS FOUND
084 (018 ) - 000017 SETS FOUND
000004 SETS NOT RESPONDING


**M3903 SUMMARY
087 - ON DISK
087 (017 ) - 000048 SETS FOUND
084 (018 ) - 000001 SETS FOUND
089 (024 ) - 000001 SETS FOUND
084 (020 ) - 000001 SETS FOUND
000002 SETS NOT RESPONDING


**M3904 SUMMARY
089 - ON DISK
089 (024 ) - 000079 SETS FOUND
087 (017 ) - 000002 SETS FOUND
000008 SETS NOT RESPONDING

**M3905 SUMMARY
089 - ON DISK

 

[mrclean0613]

here's her TN

REQ: idu 12 0 1 2
M3900 TN: 012 0 01 02 V
TN ID CODE: M3904

NT CODE: NTMN03EA
COLOR CODE: 66
RLS CODE: 05
SER NUM: 317854

 

[bigindian65]

what happens if she xfers it w/o # during greeting, same thing?

Mato' Was'aka

 

[Romar53]

GH is on the right track
in LD 32 type FWVU 12 0 1 2 (that's the TN of her phone)
if the phone is firmware version 87 then
type in FDLU 12 0 1 2
Her phone will be off line while the firmware is downloading
so you may want to call her first

I have seen this problem on M3904 with rel 6.0 and firmware that is less than 94. The connect button disappears after the transfer button is pressed.

 

[mrclean0613]

ok - here's the FWVU

fwvu 12 0 1 2
****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 089

Now... keep in mind - this is the only user reporting this problem and this occur in 3 week increments


Questions:

What is the latest m3904 firmware I'm suppose to be running ion these phones?

Why are the core firmware and flash different?

 

[DFKSydney]

Are we talking about blind transfer or supervised transfer??