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M3904 is not hunting to key 1

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michont

IS-IT--Management
Aug 1, 2006
27
US
Hopefully, this is easy for you guys. Our service desk phone is not hunting to key 1 when it is busy.
Hunting is allowed and last hunt key is 1. When you call, it doesn't roll to key 1, just a busy signal so it's not even going
to voice mail which is not good. I compared the set to my own which is also a 3904 and it is identical. When
I'm on my phone though, incoming calls will roll up and then to voice mail. Any ideas?

Info:
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 8400
LHK 1
 
Make sure your Key 0 and Key 1 is Marped on that TN. Post a print out of your phone.
 
Thanks for jogging my memory. The MARP was incorrect. I may have caused this inadvertently without knowing a little while back
when I made a slight change. There are a few sets with the service desk appearance on it and I may have pushed the MARP
to another set when I did that change. Appreciate the quick response. : )
 
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