Not had that many failures. When I install new systems, I might have 1 in 200 not working correctly. As replacement under maintenance, that failure rates seems excessive
I used to have a lot of problems with the M3900 series phones disabling and being generally a pain. I found out that we didn't have the correct firmware in the switch for them. Be forewarned, it takes forever to download the firmware to the phones once you get it on the switch, 15 minutes per phone on the average.
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