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M3903 and Nice Recording Express (NRX) not Recording

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microstrategiesinc

microstrategiesinc

Vendor
Mar 9, 2010
65
US
Hi guys,

Does anyone know why an NRX would be able to recorder all the M3900 series phones except for the M3903? Its in the series which means they are technically using all the same protocols. The other models record fine but the M3903 sounds horrible and doesnt trigger properly. Any help would be appreciated. My thoughts are a firmware version difference but its just a guess.

Truly,




Juan Rivera
Senior Telecomm. Technician
Micro Strategies, Inc
 
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