lightningtechie1
IS-IT--Management
Hello,
So to explain my issue – we have a main switchboard number for which calls get evenly distributed between 2 M2250 operator consoles. Due to technological advancements in other areas of the business we need to be able to capture CTI events from all our phones and the M2250’s don`t support cti. SO, I`m looking at 2 options – either replace the M2250 operator consoles with an equivalent modern product that does feature CTI event capability or to replace the M2250’s with standard phones (like 2616/3905/IP2004) and perhaps set them up within a contact centre 6 environment. Lets say we go down the road of replacing with standard phones – one key feature our reception team use on the op consoles is the ability to take a call – put it on hold (this frees up their line), take another call and then come back to the original call they put on hold (is this call parking or looping??) – would like to know if this can be done with ‘normal’ phones??
Any advice you can give on this would be appreciated.
Thanks very much
So to explain my issue – we have a main switchboard number for which calls get evenly distributed between 2 M2250 operator consoles. Due to technological advancements in other areas of the business we need to be able to capture CTI events from all our phones and the M2250’s don`t support cti. SO, I`m looking at 2 options – either replace the M2250 operator consoles with an equivalent modern product that does feature CTI event capability or to replace the M2250’s with standard phones (like 2616/3905/IP2004) and perhaps set them up within a contact centre 6 environment. Lets say we go down the road of replacing with standard phones – one key feature our reception team use on the op consoles is the ability to take a call – put it on hold (this frees up their line), take another call and then come back to the original call they put on hold (is this call parking or looping??) – would like to know if this can be done with ‘normal’ phones??
Any advice you can give on this would be appreciated.
Thanks very much
