M2250 display

[coniglio]

my operator is getting erroneous calls from an 800 #. This company must've accidentally routed their calls to us. I will call them but in the meantime, what is showing up on the console is -12-6995 what is the significance of -12? what is the significance of -6995? please advise. thank you.

 

[Supernn]

12 is the trunk (T1) in your PBX the 6995 is the number they are routing to.

 

[coniglio]

you mean LOOP 12? cause I know i have a loop 12 which is one of my T1s. but i don't understand how it's coming in on 6995. what the heck is 6995?

 

[coniglio]

i still don't understand what 6995 signifies. I guess if the M2250 display shows -12-6995 the call must be coming over loop 12 (which is a T1) but i still don't know what 6995 (it is not a DN in my PBX). thank you.

 

[Utreg]

Any non-existing number (like 6995 in your case) will route to your M2250.

If you have voicemail create an announcement saying 'number does not apply' and route 6995 to it, your operator will not be bothered by it anymore ;-)

 

[coniglio]

so just build a dummy ACD queue for x6995 and point it to a mailbox and make some announcement saying "this is NOT kiddie CD corp."? please confirm. Also, i still don't get the relevance of 6995. Is the 800 # somehow pointed to our T1 circuit? i'd love to fully understand this but I don't!

 

[acewarlock]

Any number not being used in your PBX will go to the M2250 unless you change it in the
CDB
INT_DATA
CTVN (OVF OVF OVF ATN) change ATN to OVF and callers will get overflow tone