lunch or snow day message 2

[carolinamw]

On a Partner acs 7.0 with 2 port Partner messaging with AA
How and where is the best way for the user to record and activate a temporary greeting for use when needed?

 

[TouchToneTommy]

Setting a Temporary Closure

Set up your Auto Attendant to answer with a Temporary Closure message AND your regular Night Service greeting. Schedule up to 6 days in advance. The Temporary Closure message can be something like:

"Thank you for calling XYZ Company. We will be closed for the President's Day holiday, returning to the office on Tuesday, February 21st."

Press "Chk Msg's"

Enter " 0 # " as the Extension Number

Enter the Password and #

Press 9 for Programming

Press 3 for Automated Attendants

Enter the Automated Attendant Number (1 to 4)

Press 5 for the Schedule

Press 4 for Temporary Closure

Enter the Day of the Week for the Closure: 1=Sunday, 2=Monday, 3=Tuesday, 4=Wednesday, 5=Thursday, 6=Friday, 7=Saturday

Press 2 to set the Mode to CLOSED for the day

Enter " 0 0 0 1 # " as the Start Time

Enter " 2 3 5 9 # " as the End Time

Press " * # " to Approve the Start and End times

Press 2 to USE a Temporary Closure Greeting

Press 2 to RECORD a new Temporary Closure Greeting

Wait for the Beep, then record the Temporary Closure Greeting

Press 1 at the end of the recording

Press 23 to play back the recording

Press " * # " to Approve the Greeting, or to re-record the Greeting, press 21 and return to step 16

If you need to set up another day of Closure, return to Step 9 to set the day to close, and skip from Step 14 to Step 19.

Press " * * 9 " to disconnect.

 

[carolinamw]

I will set it up like that. Today the receptionist asked if there is a way for her to change it from home (as in the event of a snow day). What do you advise., Thanks in advance, Mike

 

[TouchToneTommy]

Well, if you can call in and have the auto attendant answer, you can set the temporary closure to begin for today, just set the starting time for a few minutes from the current time.