Lunch for Split

[cmeyer]

Can someone help me here? I have split/hunt group you wants to close for lunch. I would like the vector to complete the calls in queue and not take anymore until lunch is over, Calls redirected to a message at that time. I also would like to function to light up a button so staff coming back from lunch can remember to turn it off to re-open. I would also really like for this to be a single button function, as I know I could do auto-in and aux-work for this and one would always be lit but it is 2 buttons.

System is CM 2.2, phones needeing this function are 4620's.

 

[98Converter]

Can't you just do a time-of-day rule.

01 goto step 10 if time-of-day is mon 12:00 to mon 12:30
02 goto step 10 if time-of-day is tue 12:00 to tue 12:30
03 goto step 10 if time-of-day is wed 12:00 to wed 12:30
04 goto step 10 if time-of-day is thu 12:00 to thu 12:30
05 goto step 10 if time-of-day is fri 12:00 to fri 12:30
06 announcement 3999 (sorry we're closed for lunch - please try your call again later. Or collect some digits after announcement).

This shouldn't affect people that are logged in, it will just route the call based on rules. Any calls in progress will remain in progress, and new calls will follow the rules.

Just a thought,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[phoneguy55]

mmmmmmmmuuuhhh. LUNCH....

Sorry I had to do that.

 

[cmeyer]

I might consider time of day, but I can hear the users now, "I did not get to lunch right away as I was finishing up something". That is why I want them to set when lunch starts and when it ends. If they want 3 hours one day, I am just glad I don't have to talk to their unhappy customers.

 

[jfh9219]

Create a lunch skill. Put a button on someone's phone that logs in an agent with that skill. In your vector(s) check to see if there are staffed agents in the lunch skill. If there is go to your lunch time processing vs queueing.

We use this approach for fire alarms, holidays, etc.

Put a password on this agentid to make sure that it isn't accidently logged in. We had a user accidently log into the fire alarm skill and shut down all calls for nearly an hour once. Three supervisors and nobody noticed the call center wasn't getting calls. duh.