LPK Lift handset for dialtone 1

[Imstillhere]

I have looked thru LD 11 and I thought if I made lpk=4 (line preference key) The user could lift the handset and line/key 4 would give dialtone? I recently rebuilt this as an ACD phone, will it not work on ACD phones? When i looked through the CLS prompts the only associated things i saw were IRA NIA OLA.
A related question if i may is... what feature allows you to answer any ringing line on your phone, by just lifting the handset.

Thank you for your help.

 

[bigindian65]

you have it right, you have ola in cls too right

Mato' Was'aka

 

[Imstillhere]

Sorry here is a printoput of the tn.
TN 36 0 3 14
SPWD
DATE
PAGE
DES

DES 2ndfl
TN 036 0 03 14
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 4100
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 15
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLA VCE DRG2
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
OUSD OBPD
CPND_LANG ENG
RCO 0
HUNT 4100
LHK 5
LPK 4
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3333 0 2473
SPV
01 DWC 3333
02 MCR 3357 0
CPND
NAME Tech Technology Help Line
XPLN 27
DISPLAY_FMT FIRST,LAST
03 OBV
04 SCR 4296 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCR 6296 0
CPND
NAME
XPLN 27
DISPLAY_FMT FIRST,LAST
06 MCR 3357 0
CPND
NAME Tech Technology Help Line
XPLN 27
DISPLAY_FMT FIRST,LAST
07
08 MSB
09 NRD
10
11 EMR
12
13
14
15
16 MWK 4100
17 TRN
18 AO6
19 CFW 16 5928
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 FEB 2010

 

[bigindian65]

not being MARP might be causing a problem

Mato' Was'aka

 

[bigindian65]

I dont know why it wld though, it looks like you should be able to pick up 2 and 4

Mato' Was'aka

 

[bigindian65]

using a headset too for acd? the on-hook default path setting on the set itself might be jacking it up.

Mato' Was'aka

 

[Imstillhere]

No headset.
Its was grabbing key 2 not key 4, i swithced the keys in programming,so im getting the user to grab their prime dn now but shouldnt lpk =4 grab key 4 when you lift the handset?

 

[bigindian65]

it is a range, however, it may not ride past feature keys, in your case, the obv key. if you move it, it should p/u between 2-4, or how applicable from 0-4 if they were all DNs

Mato' Was'aka

 

[Imstillhere]

Thank you, I rebuilt it differently and put the DN I wanted to use on key 2 and it works fine.

Thank you for your help !!!!