Actually I have this reversed. Inter-extension calls are fine. When a user gets an outside line the call volume is very low, user can hardly hear the call on the headset, even when PC and Phone volume set to max.
However, when dialing inter-extension calls, volume is fine.
I do not believe this is a hardware problem as the internal calls are fine. Digital and i2002 sets do not have this problem, only our remote users (VPN) using the i2050.
Yes mostly its through a vpn connection when accessing a line and dialing, the volume drops to bare audiable. But vpn and internal the volume is loud enough.
"BCM with analog trunks has a problem with the off net calling from IP handsets. There is inherent signal loss that occurs with the longer distances for the analog trunk circuits.
The current release of code for the BCM's (3.X) the analog signal parameters are not configurable. They are a fixed value and with the weaker signal strength, the issue of low call volume is a recognized problem. The newer pending release of code (4.X) will have a configuration option to adjust the analog signal strength for the lower quality lines."
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