crashtest1000
Vendor
We have a client who has two incoming DDIs (DIDs) they want one DDI to be goto the front of the queue.
Now i thought great I have found a use for the call priority feature in the incoming call route.
However it was pointed out to me that the call rate is so high on the high priority DDI that the low priority calls may never reach the front of the queue to be answered.
What I need is some way for a low priority caller who has been waiting for a long time to change to a higher priority so it gets to the front of the queue.
Do any of my learned friends have any ideas?
Now i thought great I have found a use for the call priority feature in the incoming call route.
However it was pointed out to me that the call rate is so high on the high priority DDI that the low priority calls may never reach the front of the queue to be answered.
What I need is some way for a low priority caller who has been waiting for a long time to change to a higher priority so it gets to the front of the queue.
Do any of my learned friends have any ideas?