Lost info and duplicate companies

[rnpIII]

Hello All,

I am in the IT dept of a small company in Texas.
I have a number of users using Peachtree Complete Accounting, 2002.

A restore was performed and some info was lost and I am clueless on how to fix this.

The restore was originally performed from a TSM backup because they were missing a custom report they had just run earlier that morning.
The backup (which I did not perform, our admin staff handled this), was from the day before, which should have most definitely had all of the reports.

NOW, they have several issues:
- The report is still not there - I suspect this has something to do with the fact that it was custom and now the pointers are missing or something but don't know where to look.
- Some financial information for a full month has disappeared. It was not run/applied(?) that day.
- They have two companies with the same name in the start up of Peachtree.

Any suggestions, assistance, advice with this will be greatly appreciated.

rnpIII

 

[SBTBILL]

Sounds like the data has gotten double recorded. Peachtree stores each company in it's own directory. 2 companies with the same name usually means a directory got duplicated. That might also be what caused the report to get lost.

Bill Couture

http://www.sbtbill.com

 

[rnpIII]

Hello Bill,

So when you say a directory was duplicated, could you give me a for- instance of what I might be looking for?



rnpIII
CoServ IT

 

[SBTBILL]

Example

c:\peachw
c:\peachw\compdata1
c:\peachw\compdata2

I.E. somebody did a drag and drop copy. Or when the restore happened got an overwrite message and decided no and created a new directory to restore to. Again this is just a possibility..

Bill Couture

http://www.sbtbill.com

 

[rnpIII]

Ah!
This is one more clue than I had before.
Thank you.
I will look for this as well.

rnpIII
CoServ IT