Lost format in Approach 96!!!

[ssassi]

A new computer was installed at my office and our Lotus Approach 96 was loaded along with the other programs (Windows 98 SE). We use Approach with a case management database software. The secretary started getting errors when she tried to open the case management database as follows:
APPROACH caused an invalid page fault in
module KERNEL32.DLL at 018f:bff7b416.
Registers:
EAX=81980c4c CS=018f EIP=bff7b416 EFLGS=00010202
EBX=00000002 SS=0197 ESP=0096d830 EBP=0096d840
ECX=81980ca4 DS=0197 ESI=7041ffe0 FS=0e97
EDX=00740000 ES=0197 EDI=00000042 GS=5a16
Bytes at CS:EIP:
8b 46 02 89 01 c6 46 07 00 66 c7 06 42 53 8b c7
Stack dump:
024d552e 024d5310 00000001 00000001 0096db0c 0045c3cc 00000042 00000348 0000000e 00000000 01d33e48 61666544 20746c75 756e654d 80000000 0096d8a8

The guy that installed the computer researched the error on the Lotus website & found directions to cure the problem. However, once he did this, which involved copying the .APR files (I believe that's what he said), certain windows that once had lines for information containing lists of costs, were no longer there. There was just a blank space as though it had not be formated. If anyone can help I would appreciate it. If I reload Approach, will that cure the problem? Thanks.

 

[suesloan]

I would suspect that either you installed a new printer, or you did not install a printer driver at all. Approach is very sensitive to this.

If you installed a new printer, I suggest you temporarily install the old printer driver and make it the default. Open your APR file. Switch to the new printer and then save the APR file. Do this with each one. This will likely resolve the problem.

If you have no printer driver installed, please do so! Then try out your APR files.

Sue Sloan