Lost call after transfer

[BerettaGuy]

Ok so I found one scenario which leaves a caller ringing at a station that may be unoccupied and will not transfer back to anywhere else.

We had a call come in and ring on our standard group, the receptionist answered it at a co-workers desk that was ringing. She then transferred that call to another phone. The receptionist went back to her desk, and the call she transferred was not answered so it rang back to the transferring station... and that's where it stopped.... it just rang and rang and rang, for maybe 2 min before the person hung up and called back.

What setting am I missing to have it ring back to the transferring individual, and then eventually ring back to the incoming call group aka the 5 phones that ring for incoming calls.

 

[CalgaryJeff]

That is how transfer return works, you can turn it off but I am not aware of any option other then it ringing back to the phone that transferred the call. If you are not using voicemail and want unanswered calls to go to a group, you could set the users Forward On No Answer to go to the group.



Transfer Return Time (secs) Default = Blank (Off), Range 1 to 99999 seconds.
Sets the delay after which any call transferred by the user, which remains unanswered, should return to the user. A return call will continue ringing and does not follow any forwards or go to voicemail.

Transfer return will occur if the user has an available call appearance button.

Transfer return is not applied if the transfer is to a hunt group that has queuing enabled.


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Business Phone Systems in Canada

ACSS,AIPS

 

[sizbut]

Working exactly as expected, the receptionists shouldn't have used another persons phone and then abandoned it. If you want your receptionist to answer calls ringing on other phones look at the various Call Pickup features. Using one of those they could have answered the call from their own extension.

Stuck in a never ending cycle of file copying.

 

[BerettaGuy]

Working as expected is all I needed to know. Thanks! I will inform the receptionist on how that works so she knows to not do that. That's honestly the reason why she answered it at another desk and then went back to hers. She didn't know that the transferred extension wouldn't answer, as well as it would only go back to that single extension for the return.