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Loose envelope on SIP calls

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nytalkin

nytalkin

Vendor
Oct 19, 2007
690
US
3300 9.0.3.15 NPM 11.0 SIP incoming loose caller ID in envelope of e-mail if call screening is active on mailbox. Caller ID OK in envelope of e-mail on non-screened calls. Make sense to anybody? Already have Product support looking into this but customer is getting anxious.

NO GOOD DEED GOES UNPUNISHED!
 
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product Support found the answer..........in COS of SIP trunks "USE HELD PARTY DEVICE FOR CALL REROUTE" must be set to NO.

NO GOOD DEED GOES UNPUNISHED!
 
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