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Looking to upgrade from 2000IPS to SV8300
- Thread starter rakeshkh
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OzzieGeorge
Programmer
The first question is, for what reason are you looking to upgrade and what do you expect the new system to give you that the old one doesn't?
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- #3
belevedere
Instructor
The SV-8300 is a good upgrade option. You can even keep the older phones(series E or I). NEC was running upgrade package deals, however I believe they have discontinued them. Your vender can advise you on that. As for remaining current, NEC requires software assurance to stay current. They support up to 2 software levels behind. Older than that and they stop support. Much like every other manufacturer. If you choose not to buy the software assurance, it's still a good system with plenty of IP features to keep you current.
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- #5
Thank you for your response. In your opinion, what do you think this upgrade should cost. I understand all systems and migrations are different, but I am trying to get rough idea on what I might be looking at for this kind of a migration.
belevedere
Instructor
That would be an almost impossible guess. Every business has different wants and needs. If you choose to go with new phones the cost goes up dramatically since the phones are usually the most expensive piece. If you go with IP phones then you have infrastructure to look at. Then there is the question of upgrade specials that may be offered by NEC that could lower the cost.
I work for an NEC vender and the sales team would have to sit down with you and discuss your needs to run a quote.
I work for an NEC vender and the sales team would have to sit down with you and discuss your needs to run a quote.
OzzieGeorge
Programmer
Ok so this is where I was trying to get to! If you want to go Voip then you don't only have the PABX cost to consider, you will also have to take into account the network upgrade costs. You will also have to consider bandwidth on your network and whether any links will need upgrading. POE will be a near essential and is your current infrastructure compatible with POE Voip (some networks aren't)!
Your IT people will have to understand the need for QOS or you will have real problems (I have had customers who lose comms when they print a document but insist on believing their IT person when they say it is the PABX that is at fault)!
Your IT people will have to understand the need for QOS or you will have real problems (I have had customers who lose comms when they print a document but insist on believing their IT person when they say it is the PABX that is at fault)!
belevedere
Instructor
All very true, but if you want to move forward with new technology then an investment in infrastructure is essential regardless of which phone system you get. If your data network is as old as the phone system, then it's time to update. I am sitting on a state government job site with cat 3 cable for their data! Modernization meetings go on and on and on.
OzzieGeorge
Programmer
Agreed you need to move forward but you also need to take everything into account!
One of the things which often gets overlooked is the powerfail situation. The current PABX may well have batteries in it that will keep it going in the event of a power outage. If you go Voip then to achieve the same you will need UPSs on your data network to keep it (and hence your phones) running and this comes with an ongoing maintenance cost!
I'm not anti Voip but I don't like all the hidden costs if you want to approach the reliability of a traditional PABX. I know of one customer who went voip only to be told on cutover that offices with 4 people in could only have 1 phone because they didn't realize the customer was using small switches to get round cabling problems in a heritage listed building! Voip is a whole new ballgame that both telephone techs and IT people are still coming to grips with and it is a steep learning curve. I have a customer that has an IVS and their IT people decided they would be the carrier for their ISDN, the interface shuts down at least 4 times a day. The PABX is set up as standard and the IT people insist the PABX is at fault. Last problem I found with their config was that they hadn't even set a clock source! But it is the PABX that is at fault!!!!
Get the best advice you can and if possible put the entire solution in the hands of one supplier so that there is no opportunity for finger pointing!
One of the things which often gets overlooked is the powerfail situation. The current PABX may well have batteries in it that will keep it going in the event of a power outage. If you go Voip then to achieve the same you will need UPSs on your data network to keep it (and hence your phones) running and this comes with an ongoing maintenance cost!
I'm not anti Voip but I don't like all the hidden costs if you want to approach the reliability of a traditional PABX. I know of one customer who went voip only to be told on cutover that offices with 4 people in could only have 1 phone because they didn't realize the customer was using small switches to get round cabling problems in a heritage listed building! Voip is a whole new ballgame that both telephone techs and IT people are still coming to grips with and it is a steep learning curve. I have a customer that has an IVS and their IT people decided they would be the carrier for their ISDN, the interface shuts down at least 4 times a day. The PABX is set up as standard and the IT people insist the PABX is at fault. Last problem I found with their config was that they hadn't even set a clock source! But it is the PABX that is at fault!!!!
Get the best advice you can and if possible put the entire solution in the hands of one supplier so that there is no opportunity for finger pointing!
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