Looking for Service - Tampa, FL or Remote via Teamviewer

[davefmurray]

We are looking for service and setup to be done on our local system. Teamviewer is setup on the host PC for any type of remote situation.

1) Reprogram User Buttons across all phones to show active lines - Currently have four buttons occupied by intercoms (IC) 1 thru 4.
2) Create or setup proper function of Hold button. Without active line seletions (See #1) we cannot use the Hold button and have another extension pickup the call. We have to use a Park button. This is not ideal.
3) Correct VM to email system wide - Currently set up to use GMX, but will not send. It adds everything a queue and never initiates a send.
4) Remove need to dial 9 before outgoing.

Currently running IP Office 10.0 (61)

Any reply to this thread or a PM would be acceptable.


(If this is the wrong forum, I apologize. I was unable to locate a Classifieds / Jobs Offered-type forum.)

 

[hairlessupportmonkey]

If you fly me to Florida - IM IN!

ACSS - SME
General Geek

 

[Telecomboy]

You can use the Avaya Business Partner locator to find someone local. That way, you have someone for the life of your system:

http://www.avaya.com/usa/partner-locator/

 

[amriddle01]

1 - Don't do this, it will end in tears.
2 - Not possible, you need to park.
3 - You need an onsite server really, GMX is a free workaround (but can work OK)
4 - This is default in UK/Eur but tricky at best sometimes not possible in US/Can etc



"No problem monkey socks

 

[amriddle01]

4 should read:

4 - This is default in UK/Eur, but tricky at best and sometimes not possible in US/Can etc



"No problem monkey socks

 

[1043]

4 is a tough one.


Put it in "Basic" or "Key" mode or

You can remove the 9 by making it a hotline but then how are you going to intercom or transfer calls.

I think your best bet is better end user training.

 

[smokinjoe2938]

sounds to me like you want it set up as a key system, line appreances, I also would add call appreances, that way you can see what line a call comes in on, put it on hold, announce it for user has a call on line? but do not understand why people buy a pbx and want it to function as a key system.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[davefmurray]

Smokinjoe, it sounds like you are right. I am just learning about this system as we go. The phone system came with the job and I am just trying to accomplish what is asked of me.

1043, better training makes more and more sense.

Telecomboy, thanks for that link. I have sought out a few companies through it.

Amriddle, thanks for the feedback.

Reading through this thread it sounds like most of the suggestions being made are not going to "fit" this system.

 

[tlpeter]

The system is good but you want to make it a old rusty car instead of a fast nice looking car.



BAZINGA!

I'm not insane, my mother had me tested!