Looking for Avaya repair center to repair an IPO voice-compression

[gapelbaum]

Hi,

Our IPO voice-compression module (DSP) is damaged and we are looking for a
Rep Center to RMA this module.

The module has code:

“PBA VOICE COMPRESSION MOD 20

40YPB5002UKAP
PCS 01”

We trying to buy a new module but it is really very expensive

Does any know if Avaya have a service for repair this module. ?

Could you please we me a link or email to contact the Avaya repair center

Thanks in advance.

Gustavo

 

[MrIPO]

I think you would be hard pressed to get this repaired, as I have always just replaced ones under warranty. Avaya do have a service centre in UK, chances are they will not be able to repair it or want to. Too much arsing about in there eyes I would say.

Keep your eyes on ebay, I have seen some up there in the past.

http://www.ebay.com

Dumb question but how have you come to the conclusion that the module is dead ???

 

[gapelbaum]

Hi MrIpo,

Thanks for your reply,

I concluded that the module is dead because:
The IPO goes in a loop cyclic restart, and never comes up.
In any reboot the console show the message:

Expanding MPPC image ...
[2JLOOPTEST [2JVCOMPPCB::WARNING failed to load code

I extracted the module and the Ipo goes up, but of course the Voip not work more.

Do you think, showing this symptoms, that the problems in the compressor module ?

Any help will be welcomed.

Thanks,

 

[IPGuru]

Avaya repairs ar subcontracted out to Multimessage in potters bar UK, I have a few contacts at this location & they do repair VCM boards
However I suspect that your board should still be under warantee so why not return it to your dealer?

 

[gapelbaum]

Hi IPGuru,

Unforunally our IPoffice is not in warrany.

Could you please give me the phone, e-mail or addres of the company that reapir VCM boards ?

Thanks,

Gustavo