Looking for a Music On Hold Solution 3

[JustinTMI]

Hey All,

Im looking for a solution in regards to Music On Hold. Customer has NO Equipment as of yet and im wondering what I would need to make this Happen

Purposed Scenario;

IP500 Latest Software Release
VMPro Latest Software

3 Companies and I need 3 Different Music on Hold Messages for 3 Different Companies. Lets assume Company 1 is a Pharmacy, Company 2 is a Dr Office, and Company 3, Computer Store all running on 1 phone system but all want different music on hold messages. Is this possible with out putting in 3 IP500's? and where would I look.?

Thank You
Justin

 

[amriddle01]

with the IP500 on the latest you can have 4 different hold music sources on one system, you can have 4 90 sec wav files or 1 external source (cd player) and 3 90 sec wav files.

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"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

http://marketingtools.avaya.com/kno...gedProjects/productdescription/hold_music.htm

I hope I am faster to post this link then Bas1234

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

Have a look here;

http://marketingtools.avaya.com/kno...rojects/manager/index.htm?moh_musiconhold.htm

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[amriddle01]

Only just

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

beat you BAS1234
I have to make up for my brainfarts yesterday

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

LOL....Mine has more info...

I'll forgive you for yesterday.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

Thanks Bas that makes me feel better, I will sleep well tonight, giving that the kids don't bother me
or the wife but I would forgive HER for that.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[JustinTMI]

so Just to be clear if i understand this right I can use 1 different type of MOH source for each of the 3 companies.

Call Comes in Company 1 VM answers call gets placed on Hold
Company 1 MOH Plays VIA External Music Source

Call Comes in Company 2 VM answers call gets placed on Hold
Company 2 MOH Plays VIA Internal Music Source

Call Comes in Company 3 VM answers call gets placed on Hold
Company 3 MOH Plays VIA Internal Music Source 2

Thanks In Advance

Justin

 

[amriddle01]

That's correct, the system tags the call with a certain hold nusic so when that call gets transferred around it always get's the correct source

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

No, not that way
1 external or 4 internal, not both

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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

IP Office 4.2

• Music on Hold Source Selection
The 4 possible music on hold sources are numbered 1 to 4, with 1 being the IP Office System Source. Where the source number to associate with a call is changed by an Incoming Call Route or Hunt Group, that number is retained when the call is rerouted across the SCN. If the receiving switch has a matching numbered alternate source that source is used.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[amriddle01]

Yes you can tlpeter, I do it regularly

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[JustinTMI]

Thanks very much guys between all the posts and links I got the exact answer I was looking for!

Till next time I cant figure out something!!

-Justin

 

[amriddle01]

Hold Music (Music on Hold)


The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. Small Office Edition supports either one internal or one external music on hold source at a time. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500, IP406 V2 or Small Office Edition. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.

From release 4.2, the alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups (not available on the Small Office Edition). On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).

External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.


ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

What made you think that tlpeter?

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Bas1234]

Your welcome Justin, thanks for the *

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[tlpeter]

Hmm i can't find it in the docs that it should be possible but also not that it is not possible

Then only thing i can find it that is a holdmusic.wav is loaded the external port is disabled


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

No, it works try yourself
You're welcom Justin

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

I never used the four internal sources to be honest
But i can not know it all in the end
That is why this forum is here


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!