Longest waiting hunt group question 1

[capthoward]

IPO 4.2.23 with a main hunt group set to longest waiting that overflows to another hunt group that is collective. The main group has no voice mail, queueing is off, and the overflow time is 30 seconds. The no answer time is 45 seconds. Some of this info may not be relevant.

My trouble is, when a member of the hunt group puts a caller on hold to do something like look up an invoice or page somebody, the system sees them as available to take a call and sends the next call to them. Is there any way to avoid that other than having the user log off each time they put somebody on hold?

Thanks in advance!

 

[Westi]

checkmark for "busy on held" in the Telephony settings makes that work properly

Joe W.

FHandw, ACSS

 

[capthoward]

Perfect! Thanks Joe I figured it would be something I forgot to flag.

 

[Westi]

you're welcome, yes little things like that can drive you nuts.

Joe W.

FHandw, ACSS

 

[capthoward]

It'll drive you nuts and keep you from getting paid! Thanks again!