Long urls get broken

[ACTrafficEngr]

We have an application where we send a document to a client by emailing a link to a secure website. Unfortunately, the link is 85 characters long, and on a regular basis, the link is truncated to 70 characters, with the remaining 15 characters on the next line.

While I'm waiting for IT to shorten the URL, is there a setting somewhere that I can change at my end, or ask the client to change at their end, that would be an acceptable workaround?

Thanks!

 

[weigoldk]

Are you sending it in plain text? I did a quick test and when I sent a long URL in plain text, it cut it up into several lines, therefore "breaking" the URL.

Have they disabled HTML on their end? Maybe the recipient's client is converting it to plain text.

You could purposely break it at logical stages and ask the client to copy it to a browser in stages--ugly solution but it should work for a very low tech and temporary fix.

 

[ACTrafficEngr]

I usually use RTF. Occasionally, I have a user who can't seem to get the hang of reassembling the URL. Not sure if it's a problem with the software or the loose nut behind the keyboard.

I found a possible solution on MS's website (

http://support.microsoft.com/kb/823921/en-us),

but I'm not going to ask clients to mess with their registries.