Long continuous ring to ACDN when NCFW is busy

[nessman]

Have a customer who has one fax machine that's reachable via 2 numbers. One is a DID that points to an analog TN, the other is also a DID, but an ACDN. So when the fax machine on DN 2050 is busy, and someone calls that DID (2050), they'll get the expected busy signal. However, if that fax machine is busy - regardless if it's called via DN 2050 or ACDN 3030, the line will ring continuously, not the expected ring ring ring ring cycles, but just one long continuous riiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiing until I get tired of hearing it and hang up (didn't wait for a reorder at the end). Happens if the call originates internally or externally. D-Channel messaging and enhanced tracing looks fine (but no trace if someone calls 3030 and they get that long ring).

Here's a printout of the TN and ACD. No hunting or forwarding in the TN. MAXP is set to one in the ACD - so it should just go busy. They're running 4.50 with the most recent deplist. Any ideas?

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN 2050,3030
DATE
PAGE
DES

DN 2050
CPND
NAME A FAX MACHINE
XPLN 14
DISPLAY_FMT FIRST,LAST
TYPE L500
TN 012 1 02 09 MARP DES CLSFAX 7 APR 2008

DN 3030
CPND
NAME SAME FAX MACHINE ON 2050
XPLN 22
DISPLAY_FMT FIRST,LAST
TYPE ACDN


NACT
REQ: prt
TYPE: tnb
TN 12 1 2 9
SPWD
DATE
PAGE
DES

DES FAX
TN 012 1 02 09
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 2050 0 MARP
CPND
NAME A FAX MACHINE
XPLN 14
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 2
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUA DPUA CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR RDL 12
DATE 7 APR 2008


NACT
REQ: ****
OVL000
>ld 23
ACD000
MEM AVAIL: (U/P): 46769861 USED U P: 4726067 117764 TOT: 51613692
DISK SPACE NEEDED: 172 KBYTES
ACD DNS AVAIL: 23918 USED: 82 TOT: 24000
REQ prt
TYPE acd
CUST 0
ACDN 3030

TYPE ACD
CUST 0
ACDN 3030
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 2050
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE


>ld 143
CCBR000
.mdp issp

VERSION 3521
RELEASE 4
ISSUE 50 W +
DepList 1: core Issue: 02(06/12/11:20:00EST)

 

[GHTROUT]

I have had the same thing - but it only happened when you called the ACDN that was NCFW to the fax. To fix, I converted it to a Phantom.

It is odd, because it is only on some ACDNs - others do not act this way.

I suspected a bug, but it was easier to do nothing and make it a Phantom

~~
Gene at GHTROUT.com

 

[nessman]

Thanks Gene. Deleted the ACDN and made if a phantom TN with a FTR DCFW... works like a charm now.