We just recently started a pilot group of @ Home agents using a Nortel Connectivity 221s router and 1140E IP Phones, so far things have been working great voice quality wise and to our surprise our biggest problem is not with voice quality but with Internet drops.
From time to time our agents are reporting that their phones are logging out automatically; after doing some investigation we found that this problem is caused do to the internet connection dropping and the phone basically re-registering to the Signaling Server.
This is causing us some major problems as our agent are commissioned based and they really don't like it when they are sent to the back of the queue.
My question is; is there something we can do to prevent the phone from logging out every time the connection drops? Is their a timer we can adjust on the phone to prevent it from realizing that it's lost connection to the signaling server?
Any direction would be appreciated.
From time to time our agents are reporting that their phones are logging out automatically; after doing some investigation we found that this problem is caused do to the internet connection dropping and the phone basically re-registering to the Signaling Server.
This is causing us some major problems as our agent are commissioned based and they really don't like it when they are sent to the back of the queue.
My question is; is there something we can do to prevent the phone from logging out every time the connection drops? Is their a timer we can adjust on the phone to prevent it from realizing that it's lost connection to the signaling server?
Any direction would be appreciated.