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login screen down? Any idea's

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STU1979

Technical User
Mar 5, 2002
53
GB
I have a Citrix gateway, AAC and presentation server. I think the config has been changed with 'others' knowing. The problem is that the login page page from the outside world is not displayed and users get a http500 error. I have the error log below from the Gateway which lists lots of errors! Anyone know what they mean?

(06/01/07 12:49:29):server:kerneld: syncing configuration...
(06/01/07 12:49:33):server:socket: SSL server certificates WILL be validated on backend connections
(06/01/07 12:49:33):server:socket: default access without trusted root CA ALLOWED; will not solicit client certificates from SSL/TLS clients
(06/01/07 12:49:33):server:socket: socket: setting client certificate verification mode for context
(06/01/07 12:49:33):server:registry: cannot load registry //runtime/S0/config/registry
(06/01/07 12:49:33):server:sta_proto: STA HOST = (06/01/07 12:49:33):server:sta_proto: STA HOST ID = STA9D42B2EC094F
(06/01/07 12:49:33):server:sta_proto: STA HOST = (06/01/07 12:49:33):server:sta_proto: STA HOST ID = STA91E309858D69
(06/01/07 12:49:33):server:safeword_proto: Error configuring authentication module: Can not open configuration file: //runtime/S0/config/safeword.cfg
(06/01/07 12:49:33):server:aacd: Cluster Config: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "(06/01/07 12:49:33):server:aacd: no default logon GUID found...
(06/01/07 12:49:33):server:xml: mismatched tag at line 11.
(06/01/07 12:49:33):server:xml: failed to parse.
(06/01/07 12:49:33):server:aacd: syncing logonpoint white list...
(06/01/07 12:49:33):server:aacd: done syncing logonpoint white list...
(06/01/07 12:49:33):server:aacd: verifying cache entries...
(06/01/07 12:49:33):server:aacd: done verifying cache entries...
(06/01/07 12:49:33):server:kerneld: sync complete
(06/01/07 12:50:11):server:aacd: request: (06/01/07 12:50:11):server:aacd: no default logon point found...
(06/01/07 12:50:11):server:aacd: request: (06/01/07 12:54:04):server:aacd: request: (06/01/07 12:54:04):server:aacd: no default logon point found...
(06/01/07 12:54:50):server:aacd: request: (06/01/07 12:54:50):server:aacd: request: (06/01/07 12:54:50):server:aacd: Logon Point NUI.aspx not found or can not be accessed externally
(06/01/07 12:54:52):server:aacd: request: (06/01/07 12:54:52):server:aacd: no default logon point found...
(06/01/07 13:00:37):server:aacd: request: (06/01/07 13:00:37):server:aacd: request: (06/01/07 13:00:37):server:aacd: Logon Point NUI.aspx not found or can not be accessed externally
(06/01/07 13:00:39):server:aacd: request: (06/01/07 13:00:39):server:aacd: no default logon point found...
 
I had a similar issue, but my logon points where accessible. When the user tried to login, the AAC was returning ACCESS DENIED.

I had Citrix support on line and they determined that it was an issue with my license server. After reinstalling the license server and restrarting all the AAC services the logon point work.

Hope this helps.
KravChak
 
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