We recently upgraded from Symposium 4.2 to 5.0. Everything went great with the upgrade, however our Login/Logout report now includes Ready/Not Ready statistics. This information is great to have, however it has increased the size of our reports substantially and is not really required by our supervisors at this time. I came across a post regarding this exact issue however there were no responses and the thread is now closed. If anyone can help out I would appreciate it. Thanks in advance.
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Login Logout Report Now showing Ready/Not Ready Detail in Symposium 5.
- Thread starter nspicc
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We've just done the same thing. Easiest thing to do is to copy the Agent Login Logout report Nortel have done. (The location of the .rpt file is printed on the report) You'll need Crystal Reports to change the Report selection criteria to only include event type "LI" and "LO". You'll then need to import the report into the client.
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