LOGIN LIMIT EXCEEDED 1

[drcook]

I have an agent that when she tries to log into the q, she gets the error login limit exceeded. What would cause this and how do I fix it?

 

[trvlr1]

Could be as simple as increasing the number for MAXP in the ACD, but it could be license issue too, either in symposium or in the PBX.

 

[Milesprower]

Is the agent trying to log into Symposium or the switch? Both have licensing.

 

[Vaktolteny]

This appears when the number of logged in agents met the Agent license of Symposium.
(The switch license is blocking the configuration of new agent phonesets.)

 

[mte0910]

I have had the exact same problem. In my case, MaxP was fine, and I had 200 licenses to spare. I found that the agents phone had been rebuilt on another TN and that the old TN was still in Symposium and acquired. I removed the old TN and this solved the issue.

 

[captaingadget]

Check the MAXP parameter on the default queue and check the number of licenses you have on Symposium. You maybe need to buy more Symposium licenses or simply increase the MAXP.

 

[3145681]

You need to up the Parameter for your active agents in Symposium./CCM

 

[drcook]

The problem was resolved by deleting the TN in the PBX and in CCMA. Then rebuilding in each. Thanks for all the information.

 

[Devlekar]

Hi,

There is DP for this issue.

Thanks & Regards
ND