Login error on PC Pro SV8300

[Sameul]

Good day Members

I'm not familiar with the SV8300, our entire system was setup by an external contractor. All was well till this morning, I'm not sure if there were a power failure. Our phones are now rebooting the entire time

Error when logging on to PC Pro: Unable to connect
SV 8300 system IP is unreachable. Check system IP address and PC network settings

Our network is fine, all other servers are online

Please assist, thank you

 

[belevedere]

Try a power down, wait ~ 60 sec.,then power up reset. That's a hard reboot.

 

[Sameul]

Thank you belevedere, I have done that, no luck. I noticed the light at the back at the network is constantly flickering on one of the blades in the cabinet. Could there perhaps be hardware failure or what? We are a hospital, being without phones is a catastrophe

 

[belevedere]

I suggest you find a trained/certified NEC dealer. However, you could try a power down. Remove all blades except the first installed DLC blade. Then power up. If it recovers with the one blade, slowly one by one reinstall each blade.

 

[Sameul]

Thank you for the assistance belevedere, the dealer assessed and concluded hardware failure and in the process with repairs or replacement.