Logging

[BigGreenBox]

I think I know the answer to this, but I'm gonna ask anyway!!

Is there any way (and in the unlikely event we can, how to do it) we can log how long a user is leaving their phone on DND for?

We have IPO 5.0 and the Delta Server, if that helps.

Cheers

 

[IPGuru]

you would realy need ccc or CCR to get this type of information

if the user is abusing the feature adding "N" in to their DND exceptions list will soon get the msg accross

I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[BigGreenBox]

Lol!! I like that idea

I think I got the name wrong - I meant CCC when I put Delta Server, but don't know to use it to get any meaningful info out of it particularly well

 

[hairlessupportmonkey]

DND or Breaks with CCR is monitored in real time with call centre view in CCC and CCR its set up as an alarm (soon to change I hope)and monitored via their state in supervisor view.

CCR will allow you to move agents in and out of Breaks (and Queues) with the aid of One-X Portal. it works very well.

So, Im sure you wont find the information you need in Delta Servers SMDR output.

ACSS - SME

 

[BigGreenBox]

Ah - I think the CCC bit confused me, Delta Server is installed into a folder called CCC, just realised it's not the same thing as you guys are talking about!!!

Still, might have a win out of this... Looking at the agents page, I think I've worked out what combination of statuses in the last couple of columns means DND, so although its gonna be a nasty bit of code, I could probably programmatically download the page once a minute or so, and interpret the HTML to find the info I need.

Fortunately for me I'm leaving the implementation with someone else, which is the guy that wants to have the info

Thanks guys!!

 

[Westi]

you could run monitor and get the info out manually, very tedious but if you want to kick someone in the butt for being lazy it might be worth it.

Joe W.

FHandw., ACSS

 

[BigGreenBox]

.... and a butt kicking is exactly what it's being used for

I'll get me a log file saved from Monitor and see what I can do... Might be easier that way than deconstructing some HTML!

 

[amriddle01]

If you open the log file with Monitor you can then filter it to only show infomation relevant to one user/extn

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[Westi]

highlight the Extn10 (or whatever your number is) in the Monitor log and press F4

233938588mS CMExtnEvt: Extn10: ProcessShortCode feature=DoNotDisturbOn id=
233946843mS CMExtnEvt: Extn10: ProcessShortCode feature=DoNotDisturbOff id=

You will need to however get the calculator out because the system counts in milli seconds

Joe W.

FHandw., ACSS

 

[tlpeter]

Westi, isn't that a job that will cost a lot of time.
Isn't that time very valuable?
This means that CCR will not be that expensive anymore.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Telecomboy]

You could also load phone manager on your pc and monitor real-time if it's a particular agent you are worried about.

 

[BigGreenBox]

I think processing the monitor log will be much easier than the original plan!! Run a program over the log files once a day, bosh job done!

Apologies to Avaya for killing off their CCR profits!!