logging in using agent id for basic acd

[LWEB]

i have built the queue and the schedule block with yes to agent ID mode and entered a huge range of ID's . when the agent logs in they are not prompted for the agent ID number. Does anyone know why this might be happening?

Thanks in advance.

 

[johnpoole]

so they just hit incalls and get logged in? post the acd group..

john poole
bellsouth business
columbia,sc

 

[GHTROUT]

For example, a queue with all prompts copied from one used for voice mail, will allow non-agent ID mode. I wish I could remember the actual prompt that sets this - but it's one of them

Did you use a voice mail queue as a model for your new queue? Otherwise, print the LD23 SCB and ACD and post here.


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[trvlr1]

Are they picking the handset up first? All you should hear is a stuttered dial tone for a couple of seconds then normal dial tone. At that point enter the ID then the display (if any) should show them logged in. Is this the procedure you are using?

 

[yyrkroon]

If you say yes to AID (agent ID) then you're going to be prompted for an agent ID - working as design

if you don't want agent ID, then say no in the ADS block under the AID prompt

 

[yyrkroon]

sorry, i misread your post.

enable the agent id in the ADS block