Log Out When Hangs Up

[ccastillo]

My agents are complaining when they hang up a queue call they are being logged out of the queue. Is there a setting in the class of service I can change to prevent this or is it a setting the the ACD-DN parameters itself?


Thanks In Advance,

 

[Skaret]

Look for the HOML-prompt in the ACD-DN in LD 23. It should be set to NO.

 

[ccastillo]

Thanks Skaret. I'll try it out and see if it works. BTW can you tell me what HOML stands for?

Thanks Again,

 

[ssinger1]

HOML= Handset Removal or Make Set Busy key (MSB) Log out.