Log On to Crystal Enterprise error

[mel41g]

Using CR-10. Trying to log on to Crystal Enterprise so I can use CR Repository. Asks for System, User, Password, and Authentication. When I enter the info, I receive the error message :

Unable to retrieve cluster memebers. CMS host 'system' can be contacted, but there is no CMS running at port 6400

How do I get the CMS running at port 6400?

 

[Turkbear]

Hi,
Check to be sure the CMS is running and enabled on that host server.

 

[jraheja]

Turkbear is right on that!! Ensure all are enabled. Restart just to be sure...

 

[staceyn]

What if it was enabled in the past and now it is no longer enabled.
I am getting the same error message. When I go into the configuration manager, the server is now showing as being disabled. If I try to enable it, I get the error before I can enable it. Any ideas?
Thanks,
Stacey

 

[synapsevampire]

Also make sure that your web host (IIS?) is running properly and that no conflicts exist.

-k

 

[jraheja]

Read this knowledge base article
support.businessobjects.com/library/kbase/articles/c2014634.asp.

You can also try adding a 'new' CMS from the CCM. CMS gives problems also if you do not have a database installed for the CMS, it gives problems and does not enable the CMS. Just a thought.