Log off from a supervisor phone ??

[Alpha008]

Is it possible to log off members of an ACD group from a supervisors phone and then play a message eg in case of a quick evacuation

”Beginning is half done.”

 

[whosrdaddy]

about the logoff part, don't think so. about playing the message, a supervisor can divert the ACD group to an answering machine for example, no problem.

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[Alpha008]

Thanks Whosrdaddy. By diverting to an answering machine or a mailbox ,will the agents be theoretically 'logged off ' i.e no calls will come in ? Is this accomplished through the overflow position or a follow me ????

”Beginning is half done.”

 

[whosrdaddy]

it's a follow me (*21*ACD group*FME position#)

and yes all calls will go to the follow me position (so no need to log off)

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[Alpha008]

will try it and let u know how it goes..

”Beginning is half done.”

 

[parnum]

if i remember correctly - you ring an ACD group and agent does not answer, they are logged out of the group, so eventually all calls will follow the divert on no available members (set as CDINI) anyway. The call will be placed back in the que each time so each agent will get made unavailable as the call routes round the group. So if you leave the building, the first maybe one or two calls could be lost if many members, but very shortly it will follow the divert. If this is voicemail, dial into your voicemail from a mobile outside and change the greeting for the mailbox to state the emergency.

You are on ACD/CCM not Solidus i think from your questions? If you are on Solidus this can all be done much better.

best parnum

 

[Alpha008]

I have just realised that because of the nature of our set up , this may not be a viable solution. The agents are logged onto many ACD groups (at least 5)on a single phone and a divert from a master phone will need at least 5 buttons ( i think ) to divert to VM . Is there a better way of dealing with this ?

P/s These guys are working in the evening when the swithboard is closed .

”Beginning is half done.”