Log Errors - need help ID:7023

[tmckeown]

Hi,
We just upgraded to 4.0 and I installed the rollup hotfix. Our application appear to be running OK, but I have a lot of errors in both the system log and the application log. I think the error in the system log could be causing the application log errors.

Service Control manager ID 7023
The Citrix WMI Service service terminated with the following error:
Access is denied.

I've tried to go into services and start Citrix WMI, but I get: Could not start the Citrix WMI Service on local computer. Error 5:Access is denied.

I'm stumpped. I've search every forum I can, but i still can't figure the eroors I get. The Citrix site is horrible, but I've spent a lot of time there trying to find answers.

Can anyone help?

In the application log I see a lot of these:
______________________________
Citrix WMI Service ID 3
The license check for MgmtEventProv.dll failed, it will therefore not be available until a valid license is provided.
________________________________
Program Neighborhood Agent at c:\inetpub\

http://wwwroot\Citrix\PNAgent

ID 0
Your MetaFrame farm is not licensed to support workspace control. This was reported by the XML Service at address "

http://localhost:80".

[Log ID: 36dafc6a]

______________________________
MtaFrameEvents Printer Management ID 1116
Printer auto-creation failure. Reason: AddPrinter() failed with status 0x5. Client name: (INVENTORY2) Printer name: (Adobe PDF (from INVENTORY2) in session 2) Port name: (Client:2:Adobe PDF) Driver name: (Citrix Universal Printer) Print processor: (Citrix Print Processor)

___________________________________

We have current licenses installed and the license snapin says everything is OK with our licenses. I'm not sure where to turn to for help. If you point me in the right direction, I'd be very grateful.

Thanks

 

[krazykatz]

what version of metframe are your lic. for and what version is the server set to? are you lic. for standard but installed enterprise??

 

[tmckeown]

Hi krazykatz,
We had a license for Version 3, but it will expire in a few days. After purchsing our renewal, I downloaded the new license numbers and installed them. How can I check what you're saying? Where do I find that information? I'm pretty sure we only bought the standard version. What's the difference between versions? (besides how much they cost)

thanks for the help

 

[lb63640]

Sounds like a problem with a corrupted datastore. If you were on XP, I'd say it's time for DSMAINT. I'm assuming---VERY DANGEROUS---the same fix would work for you.

 

[tmckeown]

OK,
I figured out a few more things. The 7023 error in the system log only occurs when I open the MetaFrame Access Suite. That's also when I get the Citrix WMI Service ID3 license check warnings in the application log. Is it possible that the Access Suite might try to load features that I don't have licensed? We're running PS4 Standard. If this is true, how do I go about curing it?

Thanks for the help