Locked Out trunks

[telepath]

We have this old Op11, and we have some trunks for CO lines. The problem is when, say a secretary, receives a call and transfers to another extension and after finishing talking this last user hangs up, the trunk doesn´t notice and appears in use and after a while gets LOCKOUT status. I suspect that is related to who hangs up 1st, the caller or the called number. Trunks are LOP with SUPN YES and the route has FEDC & NEDC = ETH
I receive several calls a day asking to reset the trunks.
Thanks.

ROUT 36
DES 4836
TKTP COT
NPID_TBL_NUM 0
PRIV NO
RPA NO
SAT NO
RCLS EXT
VTRK NO
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ACMP NO
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD 4836
TARG 01 02 03 04 05 07 08 09 10 11 12 13 14 15 16 17
18 19 20 21 22 23 24 25 26 27 28 29 30 31
CLEN 1
BILN NO
OABS
MFC NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1
ODT 4096
RGV 640
FLH 510
GTO 896
GTI 896
ARP 3
SFB 3
CRD 512

IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DDO NO


PAGE 002

DRNG NO
CDR YES
INC YES
LAST YES
QREC YES
OAL YES
AIA YES
OAN YES
OPA YES
OPD YES
NDP EXC 0
CDRX NO
CCO NO
NATL YES
SSL
CFWR NO
IDOP NO
MUS NO
MR NO
PANS YES
MANO NO
EQAR NO
FRL 0 0
FRL 1 1
FRL 2 2
FRL 3 3
FRL 4 4
FRL 5 5
FRL 6 6
FRL 7 7
OHQ NO
OHQT 00
TTBL 1
ATAN NO
OHTD NO
PLEV 2
OPR NO
RCAL NO
MCTS NO
ALRM NO
ART 0
PECL NO
DCTI 0
TIDY 4836 36
SGRP 0
CCB NO
CCBA NO
AACR NO

And one of the offending trunks:
DES 88256
TN 009 0 00 06
TYPE COT
CDEN 8D
CUST 0
XTRK XCOT
FWTM NO
BIMP 3COM
TRK ANLG
NCOS 6
RTMB 43 1
ATDN 37508
SIGL LOP
SUPN YES
STYP BTS
AST NO
IAPG 0
SEIZ NO
PPID 0
BTID 0
CLS UNR DTN WTA LPR APN THFD BARD
P10 LOL
TKID 88256
DATE NO DATE

 

[oldestgeek]

telepath, you have the trunks programmed as SUPN = Yes but maybe the CO doesn't have them programmed that way. Call them to have them add that feature to the lines, or better, have them changed to ground start.

 

[telepath]

Do You Mean set my trunks to Ground start ?

 

[KCFLHRC]

Ground start trunks will work better. However, the C.O. has to make the change as well as a change in the PBX. Or you could ask your Telco if disconnect supervision can be applied to your loop start trunks. You should also check the polarity on the trunks. Depending on the CO type that could make a difference for disconnect supervision on the loop start trunks.

 

[telepath]

Thanks guys I will look into it.