Local DNS resolving works, but external nameservers cannot resolve

[omonoiatis9]

Hello,

I have Bind9 installed on a RedHat 5.11 server and i am trying to configure a new zone in my nameserver.
This zone is a little more complicated that the rest of my zones because the domain of the url should be hosted on my nameserver but the webserver hosting the website is a server that does not belong to the company i work.
This is how i configured my zone file for this domain:
$TTL 604800
$ORIGIN <domain>.
@ IN SOA <my_nameserver>. postmaster.semltd.com.cy. (
2016060103 ; serial
12H ; refresh
15M ; retry
1W ; expiry
1D ) ; minimum

IN NS <my_nameserver>.
IN NS <secondary_dns>.
<my_nameserver>. IN A <nameserver_ip>
www IN A <webserver_ip>

when i try to resolve the domain locally i can get a successfull answer:
dig <domain>

; <<>> DiG 9.7.4-P1-RedHat-9.7.4-1.P1.el5 <<>> <domain>
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34272
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;<domain>. IN A

;; ANSWER SECTION:
<domain>. 604800 IN A <webserver_ip>

;; AUTHORITY SECTION:
<domain>. 604800 IN NS <nameserver>.
<domain>. 604800 IN NS <secondary_dns>.

;; ADDITIONAL SECTION:
<nameserver>. 604800 IN A <ip_address>
<secondary_dns>. 86392 IN A <ip_address>

;; Query time: 0 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Wed Jun 1 09:47:57 2016
;; MSG SIZE rcvd: 136

when i try to resolve the domain from an external nameserver (8.8.8.8 for google) i get a SERVFAIL error:

dig @8.8.8.8 <domain>

; <<>> DiG 9.7.4-P1-RedHat-9.7.4-1.P1.el5 <<>> @8.8.8.8 <domain>
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 59192
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;<domain>. IN A

;; Query time: 3169 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Wed Jun 1 09:48:18 2016
;; MSG SIZE rcvd: 38

Does anybody has any idea why i am facing this problem?

Thank you.

 

[iggsterman]

If you are getting SERVFAIL then something is misconfigured on the external authoritative server for the <domain>. Please check that.
You could also use "+trace" option for "dig" for debugging.

 

[omonoiatis9]

OK thank you for your reply.
From the trace i can see that is looking for a dns server that is not mine.
I will notify them that they need to contact their old dns hosts to remove their zone from their configuration.