I work for a large ISP in the technical support dept. for DSL. Lately my colleagues and I have noticed an influx of calls from customers who cannot route or who have no Link light on their router or modem.
One of the obvious steps is to go to Network Connections and make sure the Local Area Connection is Enabled and also that the actual cable is physically plugged in. However what we have been finding is that the LAC, is enabled and the cables are fine but the icon shows "Network Cable Unplugged" even when its not.
We have tried switching cables, reversing ends, reboots, changing NICS, and everything and so far cannot come up with a reason for this. Is it not supposed to show unplugged when it is actually unplugged physically? Is this a scripting error?
If anyone has any suggestions I know myself, my co-workers and customers would very much appreciate it.
thanks
Jan
One of the obvious steps is to go to Network Connections and make sure the Local Area Connection is Enabled and also that the actual cable is physically plugged in. However what we have been finding is that the LAC, is enabled and the cables are fine but the icon shows "Network Cable Unplugged" even when its not.
We have tried switching cables, reversing ends, reboots, changing NICS, and everything and so far cannot come up with a reason for this. Is it not supposed to show unplugged when it is actually unplugged physically? Is this a scripting error?
If anyone has any suggestions I know myself, my co-workers and customers would very much appreciate it.
thanks
Jan