LJ4500 blank pages

[Draxus]

Hi folks,

We've got a HPLJ4500 laser connected via an internal Jet Direct card using IP to a Windows 2000 server.

The clients on the network are using W2K workstation SP3. All the latest MS patches are applied to the clients.

When any user tries to print to the LJ4500 they will get one page and then multiple blank pages.

The driver on the server has been replaced with the latest version, the printer firmware has been upgrade.

Until recently when the blank pages problem happened it could be stopped by cycling the power. The printer would then work fine for at least twenty four hours.

The printer was previously on a Novell server and worked without problems.

Any thoughts....?

Nick

CompTIA A+ Certified, Dell Certified Technician.

 

[macssuck]

Try opening and closing the drawer for the transfer belt. This usually works for a while. When/if this no longer works try replacing the transfer belt. I'm guessing that power cycling the printer did the same thing as opening the drawer and that you will need to replace the transfer belt at this time.

I learned about this from HP support

 

[netmanrick]

Did you make any changes to the printer configuration AFTER changing from Novell to Win 2000?

Rick Harris
SC Dept of Motor Vehicles
Network Operations