LJ 4250 - turn off page length sensor

[Granvillew]

I have checked with the HP helpdesk on this, but they don't always know everything.

My problem - the business I work for is a 5 star hotel. The property management system (PMS) we run only allows for A4, letter or legal paper sizes. For a number of reasons our guest registration cards are A5, a fairly common size in Australia.

To make the set up work the PMS reduces the A4 image to A5 size. This then prints correctly provided the tray size is set to A4. If it is set to A5 it reduces the image to 50% and prints it in the top right corner.

My old printers could be set to ignore the page length, but apparantly this cannot be done with the 4250?

If I set the tray to A4 the printer senses the page length "error" and reprints the first page, over and over and over...

What I need is to be able to set the tray size to A4, print on to A5 and have the printer ignore the page length error.

Any advice will be gratefully received.

 

[hpwizzard]

Is your PMS system a Windows based application using a printer driver or do you print directly to the printer ?

 

[Granvillew]

Opera does use the Windows print driver. However the print job arrives at the printer via a torturous route. The PMS generates the print from within Oracle, exports it to an Adobe PDF format then prints from there. The system only works with Adobe ver. 4.05, and “No” I don’t know why but I think it swears at me in German when I try later versions then refuses to print anything. Oh I don’t actually know how the PDF file is produced.

I have setup the printer on a Win Server 2003 using the on-board NIC and TCP/IP.

I am using the postscript driver and have turned off the "pass through" option, or is that turn on I am never sure. It is set to take the selection from Windows and not the default printer settings.


Thank you,
Granville Westecott

 

[hpwizzard]

Did you ever try to generate a fixed custom papersize on your Win 2003 server ? Go to Control Panel -> Printers and Faxes -> File -> Server properties -> Create a new form and then add and name the size you use ?
Afterwards you add the custom papersize size (name of form) as default paper in the PS driver for tray 1 and set any other tray as disabled in that driver for that kind of jobs only.
Another possible option is to try and use the new Universal PS driver from HP where you can set a customer papersize directly in the driver.

 

[Granvillew]

No, I haven't tried either of these so will have a go. I will assume that the Universal PS driver is downloadable from HP. If not would you mind pointing me in the right direction, please?

I will let you know how this pans out.

Thank you for your input.

Thank you,
Granville Westecott