Livelink Server Crash Brainstorm

[sandersbrett]

Hey guys, i've been pretty fortunate not to run into any major issues where I turned to this forum for help, but I hit one yesterday....

We had a user move a large folder which contained roughly a thousand items. Sometime during this move or shortly after the livelink service appeared to hang. The service showed to be running, but was not handling requests, i.e. "Server Did Not Respond". A restart of the service fixed the issue.

It seems that we have attempted some large moves in the past which essentially crashed the server in the same way.

Note, we are using SEA Servlet on tomcat 5.5.33, livelink 9.7.1, and oracle 10g.

Our plan is to turn up logging in our dev environment, and try to reproduce the problem--bringing in OT as necessary.


Does this ring any bells out there? Any ideas on where to start?

 

[appnair]

it really depends on what modules you have configured. Move a folder of considerable items calls node callbacks in the livelink server.You would think that a move is something as simple as
changing parentid info see the DT posting here as basically very child node is being touched upon.

https://knowledge.opentext.com/knowledge/llisapi.dll/open/19515177

You should do most of the good oracle tuning stuff that OT has published however 1000 items are not too large in my opinion.

Somethings I do is

I do these things on the Admin server where I don't allow user requests to come in.Usually a admin server is a bigger beefier box so it helps as well.also going localhost on that server I am not crossing into the network even though oracle calls are over the network.some companies even have a private network configured for oracle traffic .Do it only if OT tells you.You could also do some network statistics yourself and get a feel



Well, if I called the wrong number, why did you answer the phone?
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Certified OT Developer,Livelink ECM Champion 2008,Livelink ECM Champion 2010

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