Livelink Performance Issue

[baraqatax]

I have an issue regarding Livelink performance when several users upload the documents on the same time. The impact is that other users had experienced CGI time-out connection when accessing some folders in Livelink. For example, a folder which has 22,000 items inside.

I also observed that the production server CPU performance is very high (+/- 75-100%) when the uploading process was running.

FYI, the livelink instance is 9.7.1 under Windows Server 2003 with IIS 6.0.

Do you have any suggestion on this? Please advise.

Regards,
baraqatax

 

[ggriffit]

baraqatax,
Generally I would not have 22,000 items in the same folder, even in 971 with its paging, so I would suggest restructuring the system.

Are you users using the EXE or the DLL ? Do you have the THREAD/CONNECT/TIMINGS logs ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[baraqatax]

Sure, I consider to create new structure to overcome this issue. That's the best solution, but the more important think is to change user's behavior about managing their files. It always becomes the problem.

I use EXE for the Livelink, does it impact performance? Which log file should I show you since the log file seems so big (33MB) for the thread.log file?

Thanks,
baraqatax

 

[ggriffit]

the ISAPI.DLL is faster, and the Servlet is faster still, but each have their pros and cons. If the folder structure change fixes the issue, then that fine and I'd get management to push this as a rule etc perhaps with some reports to show how many containers were getting to big.


Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[baraqatax]

Thanks for your suggestion, Greg!

Is there any way or recommendation to improve or tweak the server so that Livelink could run faster and stable?

 

[ggriffit]

There are lots of ways to improve performance from thread management, agent load balancing to Remote Cache, clustering etc. You would need to do a detailed review of your environment and performance to identify which changes would give you the best benefit. An OT Performance Review is usually a 10 day engagement, see

https://knowledge.opentext.com/know...rise%20Server%20Performance%20Check%20Service

for more details, some OT Partners and others - such as myself - may also do this for you.

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/