I've inherited a Livelink system and recently changed the configuration, modifying the email addresses for alerts. Email was going to the address of the previous admin, which is no longer valid.
Now I'm getting three notification alerts every twelve hours (2am, 2pm) and I'm not understanding where to look to fix the problem. Can someone provide some guidance?
A sample of the email notification:
The Notification Error has a subject of "[highlight #EDD400]LiveLink Content Server Notification Error[/highlight] at Wed Aug 09 14:04:57 2017"
and the test says "Please review the report located at: .\logs\agents\08092017140457"
This is an all Windows environment for Livelink.
I have two WFE (Web Front End) and three CSA (Content Server) along with a SQL cluster.
Searching for the \log\agents directory with the related file I found it on each of the three CSA servers
Content of the .\logs\agents\08092017140457 text file from the CSA1 server follows.
I see error stating "Could not locate scheduled Agent" followed by a bunch of details. I see that the mailAddress is set to ITStaff@newnet.com and that is one of the changes I made cleaning up outdated information. The information appears to have come from the "Notification Administration/Configure Notification".
How do I interpert those details and track down the culprit so I can eliminate these notifications?
Note: I found an question about Agent error notification and an explanation was provided that proved useless for me as I'm just too much of a greenhorn to livelink. More details on what screens to check to fix will be needed to help.
I have a manual or two (quick start, Content Server 10 Install, Livelink WCM Server Admin) and haven't found a way to download the products manual since I don't have a contract with Open Text.
---------------------------------------------------------------------------------------------------------------------
Agent Controller Started at Wed Aug 09 14:04:57 2017
..Controller Setup
....Controller: AgentController
....Version: 2.0
....Config: A<1,?,'ConfigID'=100,'DftMsgDatabaseName'='CSProd','DftMsgFromAddress'='no-reply@newnet.com','DftMsgHTMLFileName'='%y%m%d_%H%M.html','DftMsgReplyTo'='no-reply@newnet.com','DftMsgSubject'='LiveLink Content Server Notification at %1','DftMsgType'=100,'DftReportID'=100,'DftReportOptions'=0,'DftSched1DayMask'=62,'DftSched1HourMask'=130560,'DftSched1MinuteMask'=1,'DftSched1MonthMask'=0,'DftSched1Name'='Report 1','DftSched2DayMask'=62,'DftSched2HourMask'=130560,'DftSched2MinuteMask'=1,'DftSched2MonthMask'=0,'DftSched2Name'='Report 2','DftSched3DayMask'=62,'DftSched3HourMask'=130560,'DftSched3MinuteMask'=1,'DftSched3MonthMask'=0,'DftSched3Name'='Report 3','DftTransportID'=200,'Enabled'=1,'EventNo'='1000','LastTime'=D/2017/8/9:14:1:59,'MAPIPassword'=?,'MAPIProfile'=?,'MessageClearInterval'=30,'OnErrAddress'='itstaff@newnet.com','OnErrSubject'='LiveLink Content Server Notification Error at %1','OnErrTransportID'=200,'ScheduleHandlerClearInterval'=30,'SMTPHELOHostName'='nnah-llwfe1','SMTPPort'=25,'SMTPServer'='10.19.11.196','SqlTracing'=0,'Testing'=0,'URL'='....SQL Trace: disabled
....Testing: disabled
..End Controller Setup
..Running Agents ...
[highlight #EDD400]Could not locate scheduled Agent[/highlight] (R<'SchedID'=G50,'UserID'=1000,'AgentID'=2001,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16388,'MinuteMask'=1,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:2:4:58,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='newnet.local','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Starting Agent: ImportAgent (R<'SchedID'=G49,'UserID'=1000,'AgentID'=3001,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:59:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='ImporterAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: ImportAgent ... 62 ms.
....Starting Agent: SOVSystemManagement (R<'SchedID'=G1,'UserID'=1000,'AgentID'=3502,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'=?,'Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: SOVSystemManagement ... 6958 ms.
....Starting Agent: ItemAdded (R<'SchedID'=G15,'UserID'=1000,'AgentID'=3601,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='PstageAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: ItemAdded ... 0 ms.
....Starting Agent: ExpireMessages (R<'SchedID'=G8,'UserID'=1000,'AgentID'=4000,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='ExpireMessages','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
........Expire 0 messages from before: Mon Jul 10 14:04:57 2017
....Ending Agent: ExpireMessages ... 0 ms.
....Starting Agent: Gather (R<'SchedID'=G16,'UserID'=1000,'AgentID'=5858,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:59:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='Gather','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: Gather ... 374 ms.
....Starting Agent: UndeletePurgeAgent (R<'SchedID'=G18,'UserID'=1000,'AgentID'=8000,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='Undelete Purge Agent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: UndeletePurgeAgent ... 31 ms.
....Starting Agent: FiveMinuteAgent (R<'SchedID'=G9,'UserID'=1000,'AgentID'=8900,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='FiveMinuteAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
......Perform: ClearCache
........Cache cleanup performed. (0 rows cleaned)
......Completed: ClearCache ... 16 ms.
......Skipping Maintenance Handler: PollClosed
......Perform: Controller
........Distributed Agent controller task has been scheduled.
......Completed: Controller ... 0 ms.
......Perform: WebDAVModuleGC
......Completed: WebDAVModuleGC ... 16 ms.
....Ending Agent: FiveMinuteAgent ... 32 ms.
..Done Running Agents ... 7488 ms.
..There were 1 errors detected during processing
Agent Controller Completed at Wed Aug 09 14:05:04 2017 ... 7504 ms.
---------------------------------------------------------------------------------------------------------------------
Now I'm getting three notification alerts every twelve hours (2am, 2pm) and I'm not understanding where to look to fix the problem. Can someone provide some guidance?
A sample of the email notification:
The Notification Error has a subject of "[highlight #EDD400]LiveLink Content Server Notification Error[/highlight] at Wed Aug 09 14:04:57 2017"
and the test says "Please review the report located at: .\logs\agents\08092017140457"
This is an all Windows environment for Livelink.
I have two WFE (Web Front End) and three CSA (Content Server) along with a SQL cluster.
Searching for the \log\agents directory with the related file I found it on each of the three CSA servers
Content of the .\logs\agents\08092017140457 text file from the CSA1 server follows.
I see error stating "Could not locate scheduled Agent" followed by a bunch of details. I see that the mailAddress is set to ITStaff@newnet.com and that is one of the changes I made cleaning up outdated information. The information appears to have come from the "Notification Administration/Configure Notification".
How do I interpert those details and track down the culprit so I can eliminate these notifications?
Note: I found an question about Agent error notification and an explanation was provided that proved useless for me as I'm just too much of a greenhorn to livelink. More details on what screens to check to fix will be needed to help.
I have a manual or two (quick start, Content Server 10 Install, Livelink WCM Server Admin) and haven't found a way to download the products manual since I don't have a contract with Open Text.
---------------------------------------------------------------------------------------------------------------------
Agent Controller Started at Wed Aug 09 14:04:57 2017
..Controller Setup
....Controller: AgentController
....Version: 2.0
....Config: A<1,?,'ConfigID'=100,'DftMsgDatabaseName'='CSProd','DftMsgFromAddress'='no-reply@newnet.com','DftMsgHTMLFileName'='%y%m%d_%H%M.html','DftMsgReplyTo'='no-reply@newnet.com','DftMsgSubject'='LiveLink Content Server Notification at %1','DftMsgType'=100,'DftReportID'=100,'DftReportOptions'=0,'DftSched1DayMask'=62,'DftSched1HourMask'=130560,'DftSched1MinuteMask'=1,'DftSched1MonthMask'=0,'DftSched1Name'='Report 1','DftSched2DayMask'=62,'DftSched2HourMask'=130560,'DftSched2MinuteMask'=1,'DftSched2MonthMask'=0,'DftSched2Name'='Report 2','DftSched3DayMask'=62,'DftSched3HourMask'=130560,'DftSched3MinuteMask'=1,'DftSched3MonthMask'=0,'DftSched3Name'='Report 3','DftTransportID'=200,'Enabled'=1,'EventNo'='1000','LastTime'=D/2017/8/9:14:1:59,'MAPIPassword'=?,'MAPIProfile'=?,'MessageClearInterval'=30,'OnErrAddress'='itstaff@newnet.com','OnErrSubject'='LiveLink Content Server Notification Error at %1','OnErrTransportID'=200,'ScheduleHandlerClearInterval'=30,'SMTPHELOHostName'='nnah-llwfe1','SMTPPort'=25,'SMTPServer'='10.19.11.196','SqlTracing'=0,'Testing'=0,'URL'='....SQL Trace: disabled
....Testing: disabled
..End Controller Setup
..Running Agents ...
[highlight #EDD400]Could not locate scheduled Agent[/highlight] (R<'SchedID'=G50,'UserID'=1000,'AgentID'=2001,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16388,'MinuteMask'=1,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:2:4:58,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='newnet.local','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Starting Agent: ImportAgent (R<'SchedID'=G49,'UserID'=1000,'AgentID'=3001,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:59:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='ImporterAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: ImportAgent ... 62 ms.
....Starting Agent: SOVSystemManagement (R<'SchedID'=G1,'UserID'=1000,'AgentID'=3502,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'=?,'Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: SOVSystemManagement ... 6958 ms.
....Starting Agent: ItemAdded (R<'SchedID'=G15,'UserID'=1000,'AgentID'=3601,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='PstageAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: ItemAdded ... 0 ms.
....Starting Agent: ExpireMessages (R<'SchedID'=G8,'UserID'=1000,'AgentID'=4000,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='ExpireMessages','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
........Expire 0 messages from before: Mon Jul 10 14:04:57 2017
....Ending Agent: ExpireMessages ... 0 ms.
....Starting Agent: Gather (R<'SchedID'=G16,'UserID'=1000,'AgentID'=5858,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:59:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='Gather','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: Gather ... 374 ms.
....Starting Agent: UndeletePurgeAgent (R<'SchedID'=G18,'UserID'=1000,'AgentID'=8000,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='Undelete Purge Agent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
....Ending Agent: UndeletePurgeAgent ... 31 ms.
....Starting Agent: FiveMinuteAgent (R<'SchedID'=G9,'UserID'=1000,'AgentID'=8900,'Enabled'=1,'MonthMask'=0,'DayMask'=127,'HourMask'=16777215,'MinuteMask'=4095,'TimeZoneOffset'=0,'LastTime'=D/2017/8/9:13:54:57,'NextTime'=D/2017/8/9:14:0:0,'ParamInt1'=0,'ParamInt2'=?,'ParamStr3'=?,'ParamStr4'=?,'ReportID'=?,'ReportOptions'=?,'TransportID'=?,'MsgType'=?,'MsgAddress'=?,'AgentName'='FiveMinuteAgent','Name'='Admin','MailAddress'='itstaff@newnet.com'>)
......Perform: ClearCache
........Cache cleanup performed. (0 rows cleaned)
......Completed: ClearCache ... 16 ms.
......Skipping Maintenance Handler: PollClosed
......Perform: Controller
........Distributed Agent controller task has been scheduled.
......Completed: Controller ... 0 ms.
......Perform: WebDAVModuleGC
......Completed: WebDAVModuleGC ... 16 ms.
....Ending Agent: FiveMinuteAgent ... 32 ms.
..Done Running Agents ... 7488 ms.
..There were 1 errors detected during processing
Agent Controller Completed at Wed Aug 09 14:05:04 2017 ... 7504 ms.
---------------------------------------------------------------------------------------------------------------------
