Live Dial Pad on an Agent phone 1

[foneguy8]

I have set Live Dial Pad on an ACD agent's phone and it doesnt seem to work. I have set the "on hook default path" for the headset. On a non-agent phone this works fine.
I am wondering if this feature can work on an agent phone with their key zero the queue number and their key 3 their personal DN.

Thank you for any advise.

Jeff

 

[phonetek808]

Is there a more specfic name for Live Dial Pad (Avaya/Nortel terminology?) And what release PBX are you on?

 

[Splic3d]

I think that is what we used to call it when you set the phone so that you could dial before picking up a line and the call would pick the line automatically and go out. I can see it not working on an acd set as key 0 is the primary key choice, but acd is "inbound calls only". And I could be totally wrong.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti

 

[phonetek808]

go into telephone options on the phone itself....there should be a Live Dial Pad option.