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Listen & Record CAD Calls

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Neily

Neily

Programmer
Jul 27, 2000
342
GB
I know that the software we have (IPCC Express 3.5(3)) will allow us to record and listen in to calls agents are on.

We need to configure SPAN (for Cisco; port mirroring on what we actually have - Netgear & Dell Switches) for this to work.

As far as I am aware, there would be a beeping sound quietly heard in our agents headsets.

Is there anyway of turning this beep off? We are upgrading to v4 will this do it?

We basically want to listen in to our agents to make sure they are giving the correct kind of service to our customers, but don't want them to know.

THANKS
 
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