list commands failing on Avaya CM

[Simon Shaw]

I am working with a new Avaya CM that has multiple stations, vectors and agents all of which I can see when I run the relevant list commands,
however when I run the "list hunt-group" command I get the response "hunt-group" is an invalid entry,
likewise when I run the "list pickup group" command, I get the response "pickup-group" is an invalid entry.
What am I missing here?

 

[Wanebo]

Type "list" and then hit the f5 key and see what it says you can run. It's possible that your user is set up as a non-profile 18 user in the SMI and some commands and/or items are not available for it.

 

[dialtonebone]

Like Wanebo said - you likely have permissions missing/mapped incorrect etc.

Can you do a "save trans" with success? It's possible you have data corruption - often times a list command will fail with EECCRS, sometimes it just fails out.

 

[AvayaTier3]

status login and see what your current user-profile is.

display user-profile xx and you will see 40+ pages for user categories and permissions.
Compare your user-profile to user-profile 18 which has the most permissions by default.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]