edwardking
IS-IT--Management
The biggest issue we've found with ANY Linksys equipment is that when it goes wrong (which it inevitably does), the customer service is just so bad that you have no hope of getting it put right without resorting to legal recourse.
They dont publish any complaints procedure, they dont escalate problems (so if the customer support rep you're dealing with is useless, tough luck!) and they dont answer their phones very often (or if they do then expect to spend an average of 6 hours on the telephone during a "simple" problem resolution if they CAN resolve it).
Most other manufacturers manage to do it better and I would have to say (professionally and personally) that Linksys are to be avoided for the foeseable future.
EK
They dont publish any complaints procedure, they dont escalate problems (so if the customer support rep you're dealing with is useless, tough luck!) and they dont answer their phones very often (or if they do then expect to spend an average of 6 hours on the telephone during a "simple" problem resolution if they CAN resolve it).
Most other manufacturers manage to do it better and I would have to say (professionally and personally) that Linksys are to be avoided for the foeseable future.
EK
