Linksys EFG80 failed, was replaced on warranty with EFG120 (EFG80 no longer available). Running Win 2000 Server with XP Pro and Office 2000 Pro on PCs.
Tech vendor recovered our data from EFG80 and placed it on new EFG120. I connected it to network, all seemed to be fine. EXCEPT: Quark files (.qxd) open as corrupted, and won't write back to that drive (errors say Cannot Write to Disk and File Structure Damaged). Thought it was a problem with transferring data from old drive, but even a newly created qxd file placed on that drive will not open without corruption. Users cannot save qxd files directly back to that drive - they must first save it to their hard drive and then to the NAS. But next time they open that file, it's corrupted.
Linksys support bumped me to Cisco support, who completely stopped trying to help - will not even respond now. Linksys says it's not their problem.
Files were transferred to server and drive reformatted, but no change. Had previously tried other things suggested by Linksys and Cisco, still no go. Our tech vendors (very good ones!) are stumped. Anybody have any ideas?
I'm a very, very green (and uncertified) tech person trying to do a tech pro's job, so please keep that in mind if you respond!
Tech vendor recovered our data from EFG80 and placed it on new EFG120. I connected it to network, all seemed to be fine. EXCEPT: Quark files (.qxd) open as corrupted, and won't write back to that drive (errors say Cannot Write to Disk and File Structure Damaged). Thought it was a problem with transferring data from old drive, but even a newly created qxd file placed on that drive will not open without corruption. Users cannot save qxd files directly back to that drive - they must first save it to their hard drive and then to the NAS. But next time they open that file, it's corrupted.
Linksys support bumped me to Cisco support, who completely stopped trying to help - will not even respond now. Linksys says it's not their problem.
Files were transferred to server and drive reformatted, but no change. Had previously tried other things suggested by Linksys and Cisco, still no go. Our tech vendors (very good ones!) are stumped. Anybody have any ideas?
I'm a very, very green (and uncertified) tech person trying to do a tech pro's job, so please keep that in mind if you respond!